Purpose: the purpose for the establishment of Goldenstate Manufactures is to make textile-manufacturing and sell to the society customers. Also, get the benefit to the shareholders.
Reason: the reason for the establishment of Goldenstate Manufactures is to achieve the purpose.
Identify three other types of organizations and explain how their purposes ad reasons for establishment might differ from Goldenstate Manufactures
1. Hierarchical Organization
The hierarchical organization is very effective in a relatively stable environment, highly effective and predictable delivered product is the main reason of existence. Follow these rules and procedure is the most important here. This type of organization is often regarded as a machine bureaucracy and a role culture.
2. Market Organization
In a more competitive environment, the organization of the hierarchy is no longer effective, because they are too "internal". One more external organization were required to be in such conditions. This type is called market organization and strong concern the production process results. Economic and political environment is considered to be dangerous, is positively to consult. Focus in this type of organization is mainly the results and productivity. This kind of feeling, hold the company together feeling, good than competitors. Here, the task leading culture.
3. Family Organization
In a family organization (usually a professional bureaucracy) think success is because of personal development, team cooperation and sharing norms and values is very important. The freedom of action is to cherish the individual employees. This type of organization characteristics is a lot of attention to individual and a strong sense of unity. Culture in this type of company is a personal culture.
1.2
Identify at least two of the main roles/functions that need to be carried out by the following:
Mark (CEO):
Chief executive officer (CEO) is a company's main executive in charge of main responsibility organization and responsible only owners, director, and/or shareholders.
Carl (Operational Manager)
Operations managers are responsible for managing activities that are part of the production of goods and services. Their direct responsibilities include managing the operations process, embracing design, planning, control, performance improvement, and operations strategy.
Quality Control Manager
In order to meet the needs of customers and standards, quality control manager of various tissues check each production or service to meet customer very carefully execution. Quality control officer is one of the most important one manufacturing.
Research and development Manager
R&D management is the discipline of designing and leading R&D processes, managing R&D organizations, and ensuring smooth transfer of new know-how and technology to other groups or departments involved in innovation.
1.3
a) Explain how effective you feel Goldenstate Manufacturers is in meeting its purpose.
All the fact shows that the company at a negative position. Even this company had been established over 30 years and be one of the top five manufacturing organizations in Australia. But company's production has dropped by 20% over the past 18 months and customer complaints have increased about the quality of the finished goods at the same time. So it is not really effective for the purpose.
b) List 4 main management skills or competencies needed for it to be competitive.
1. Technical skills
2. Communication Skills
3. Interpersonal Skills
4. Leadership skills
C) Explain why you feel each of the skills or competencies listed in 1.3(b) are important
Technical skills:
Because most organization today rely on computer and software carry out their activities, it has already become mandatory managers have enough knowledge of computers and other technical skills and basic management skills. Similarly, a manager should be proficient use tools, equipment, etc., need to be in his work. For example, a manager should be aware of some control tool used today, such as graphics, budget, standard operation procedures, scheduling and only he can continue to check and supervision organization resources.
Communication Skills
It is very important that a manager possesses good communication skills. A manager who explain his vision and strategies to his team very well is a good communicator can. A good communication skill is crucial for the effective functioning of the team, also aids in decision-making. Along with being a communicator, a manager has to be a good listener as well. He should respect the views and opinions of his subordinates. Strong communication skills can help in building a long-lasting relationship with team members and earn their respect and trust as well.
Interpersonal Skills
A manager should be a person's people. He should have the ability to deal with and working people have different personality, background and education qualification. He should be very clear about is what motivates his team members to his best level. A manager should be good at establishing relationship and his subordinates and fair justice, that no ill feeling in the team members. A manager should have good team building ability.
Leadership skills:
Leadership is a must for all managers. A leader is a people and caused his motives guide team members, provide them with the appropriate resources, so that we can achieve the objectives. A leader to realize strengths and weaknesses, his team members and assigned to the corresponding task. A good leader give his team members independent action if the requirement of new situation. A manager should have all of these leadership skills is successful.
Question 2
2.1
a) Identify and briefly explain which theory Ron, the Finishing Manager most closely aligns with, giving evidence from the case study to support your comments.
The Finishing Manager Ron aligns with one of the leadership theories "Behavioural theories". Behavioural theories of leadership do not seek inborn traits or capabilities. This is easier to teach and learn then to adopt the more ephemeral 'traits' or 'capabilities'.
Evidence: Ron follows the same approach of Adam," my way or no way" and believes in not allowing his staff to take the liberty of doing things without his knowledge.
b) Identify and explain the leadership styles of Adam, the knitting Manager, and James, the Dyeing Manager giving evidence from the case study to support your comments.
Adam: the Knitting Manager, his leadership style is "Autocratic leadership style". Autocratic leadership, also known as authoritarian leadership, is a kind of leadership style characteristics is a person control all decisions and small input from the group members. Authoritarian leaders usually do selection is based on their own ideas and judgment and seldom take advice followers. Autocratic leadership include absolute, authority control a group. Evidence: He is believes in the philosophy of "My way or no way".
James: the Dyeing Manager used "Delegative leadership style". In this kind of style, leaders allow people to make a decision. However, leaders are still responsible for decision-making, it is. This is used when employees can analyse the situation and decide what needs to be done and how to do it.Evidence: In the case, James does not take much notice if workers don't do their jobs. He likes to be liked by his staff and refrains from taking any actions which might upset the team and/or turn them against him.
c) Comment on how appropriate you feel each of these leadership styles are in the current situation-give two reasons for your answer to each style.
The "Autocratic leadership style" by Adam in his team is not appropriate.
Reason 1: The communication style of an autocratic leader is usually described as one way. Adam tell the staff exactly what he wants done. It might lead a quick decision making, but such strong attitude from Adam had it can generate his team of zombies with no fresh ideas.
Reason 2: This autocratic style of Adam can create an environment of fear and resentment in his team, leading to high turnover and absenteeism, which can hinder progress.
The "Delegative leadership style" of James is also not appropriate in his team.
Reason 1: James never notice if workers don't do their jobs that shows he is lack of interest of leader. It proves poor management and makes the employees lose their sense of direction and focus.
Reason 2: The disinterest of the management and leadership causes the employees to become less interested in their job and their dissatisfaction increases.
2.2
a)Select one motivation theory:
Setting goals include to establish specific, measurable, achievable, reality and time goal (S.M.A.R.T ) goal. Work goal setting theory shows that it is a effective tool to make progress, ensure that participants in a group, a common goal is clearly aware of what they expect. On a personal level, set a goal to help people to their goals most often and financial or career foundation goals
In the case study, the CEO can use this theory to motivate Carl by doing the following factors: Keep track of performance， allowing employees to see how effective in achieving goals. Without proper feedback channels it is impossible to adapt or adjust to the required behavior. The CEO can set a goal for Carl that he can achieve in 3months, so that he could more motivation. First of all, he need shove the problem he had currently, like increase the quality of goods and decrease the complaint from customs. After he achieve the goal the CEO set for him on time, the CEO can give him more benefit include reward and holiday. Also, a research of the goods should be submitted to the CEO monthly. So he can evaluate how the goals going with Carl.
B) Advise Adam, the Knitting Manager, of four ways he might motivate his staff so they will remain with the company, Make sure you explain:
First, his management is "Autocratic leadership style", which he should change. He must give his staff the right of speak and let them say their ideas of the company. He may not follow their advice but he must listen.
Second, he can give his staff a little bit power of him, so they can feel freedom with his management. That can motivate them work harder to get the power from their manager.
Third, he can give the reward to the staff who work hard and contribute for the company as well.
Last, he must communicate with his staff frequently that can give the trust to his staff and make them like their work environment. Also, he can encourage his staff to achieve the goals of the company. This can make a relationship between Carl and his staff.
2.3
Mark the CEO has told Ron, the Finishing Manager that he should delegate more. You are assigned to coach Ron through the steps he must take to delegate effectively.
a) Explain to Ron three benefits of delegation, using information from the case study to illustrate your comments.
First, The delegation will be focused and improve productivity. Through the distribution low priority tasks, is usually easier to do better than higher priority task, to allow a better focus on the more important and more difficult task. Remember, training and supervision, may need to authorize the new task, which leads to the second profit delegation.In the case, Ron believes in the philosophy of "My way or no way", which is negative to the staff of him. He can give his staff some power that can make his management more easier.
Second, Man and assigned tasks will learn new and valuable skills, when working in the tasks assigned to them has never worked before. Finally, these new assignments will not need any training and supervision, so as to improve the productivity of the plenipotentiary and the whole team.In the case, Ron is not allowing his staff to take the liberty of doing things without his knowledge. That make Ron's apartment stay at the same level and it may be the reason of the increase of customer complains.
Third, The delegation help time management effective. For example, when low skills employees work tasks, this makes low skilled people to focus on more skilled tasks. Therefore, the delegation help management limited time more skilled staff. In the case, in this company it is hard to communicating at all levels. The workers' turn-over in the knitting and finishing sections is high. Dyeing and cutting staff are overstaffed. That is the reason why they blame each apartment. The top manager should pay more attention at the staff arrange of every apartment.
b) explain to Ron the five steps needed to be taken for effective delegation.
Step 1: Know What to Delegate
In every business, there are some things you can entrust and others can't. For example, RON should think twice before you delegate tasks, involving sensitive or confidential customer information. He may not want to represent a task not explicitly defined.
Step 2: Be Picky with Who You Choose
This step is the most important and most difficult. It need a lot of time to find a man he can entrust, satisfy all the necessary standard for a successful relationship.
Trust and loyalty
The necessary skills
Enough usability
Professional ethics and RON
Positive performance history
It may take time, but through the thorough discuss his expectations and each other's ability, he can be a good decision he chooses to bring into the fold.
Step 3: Provide Documentation and Clear Instructions
As important business continuity plan, documents, clearly outlined the details of the work, and provide all the necessary information is important, in the delegation.
But don't let it at that. When RON have Shared all the necessary information, need time to review the details and answer any problems that may occur.
Step 4: Track Work and Provide Feedback
When RON found that his team and distribution of work, don't just write it down, forget about it. It is meaningful to follow the work is completed, to ensure that it is correct and complete specifications.
RON certainly don't want to microscopic management work, he represented, but he should be kept in circulation, so he can monitoring work, and provide feedback to improve. And his goal should be used to keep the parties so RON can handle and solve any potential problems or issues.
Step 5: Make it Ongoing
RON's service function changes, so his delegation will also change. On a regular basis, to see if his income, he who is entrusted to in order to determine if he needs outsourcing more work, may expand his team. Through this a regular assessment process in his business, he will be able to predict demand, ready to deal with change.
