MyEG Services Berhad is a concessionaire for the Malaysian E-Government MSC Flagship Application. MyEG role as a Service Provider for the E-Services component essentially provides the electronic link between the Government and citizens/businesses. Through MyEG portal, MyEG offer the Malaysian public a single point of contact between the Government and the people it serves. MyEG portal enables Malaysians to dynamically interact with numerous agencies within the Federal, State and the Local Government machinery providing services ranging from information searches to licence applications. To cater the services which require physical presence/interaction, MyEG has set up E-Service Centres located throughout the country to complement our online presence. We believe that through this dual approach, we can enhance the relationship and quality of interaction between the Government of Malaysia and its citizens.
MyEG Services has established the electronic link between the Government and citizens/businesses. This website enables the Malaysian public a single point of contact between the Government and the people it serves. There are a few other services currently being offered at the website.
PDRM - Traffic summons checking and payment services
JPJ - JPJ ONLINE ROAD TAX RENEWAL
JPJ - JPJ summons checking and payment services
JIM - Bankruptcy and liquidation status enquiries
DBKL - Assessment and compound checking
CDL Renewal - License slip renewal service
website to be eavluated
A website is made in order to provide or convey information and business purpose. When creating a website there are several factors that has to be taken into consideration if not there might be advantage and disadvantage of the website after creating. As for the website that has been evaluated carefully and wisely, there are few plus point and minus points noted while evaluating. The following are the results of evaluation:-
Plus point
� Dual language
The website comes in dual language. A consumer or user is able to decide on which language it prefers its website to convey the information. There are two options button which are language in Malay or English. User can simply just click on the icon button which represents the country flag where the Malaysian flag represents Malay language and the United Kingdom flag represents English language.
� 24hr global presence
Consumer can access the myeg website anytime they want. Consumers need information 24 hours a day and the internet is always active, and consumers around the world can look up information and conduct business at their convenience. Myeg website allows information to always be there for their customers regardless of the time of day.
� Own account
The website provides user with their own account where user can access and retrieve their information through the website. It enables the user to save and make online transaction that can be done anywhere at any time. Costumer is able to log in to their personal account where information is protected and cannot be access by others.
� Colour
The website colour is appropriate and simple. The colour that is visible at the website is red. The colour scheme of the website follows the theme of the organization.
� Improve communication with customers
Myeg website enhances communication between customer and the provider. The Websites is equipped with email forms that allow consumers to ask their question in a moment�s notice. This is the key feature in the websites which could be utilized to make communication easy.
� Provide convenient support for your customers
24hour phone support is great, but many companies do not have the funding to provide such a service. A website is a way to help support a customer�s needs when phone support is unavailable. Many websites have a frequently asked questions page that answers many customer concerns. Myeg website is also able to provide customer support via sms or email. Customer is able to check the validity of their license via sms with instant feedback and frequents asked question via email form which allow the provider to provide an appropriate solution in a timely manner.
� Rich and informative content
The contents on the website are rich and useful. The information is up to date and provides user with useful information. There are updates on the services and new features that are being implemented to the services.
� Easy transaction
Myeg website allows customer to do online transaction rather than doing it traditionally. Consumer usually pay their summons or renew their license traditionally by going to the nearest office to make payments or gather information but now since the website is created and holds key features and services Customer is able to pay their summons or renew their licence or maid permit and many more via online banking. They are able to save time and money doing it online from home.
� Site is easy to navigate
The website is easy to be navigated. There are various navigation buttons that will links the user the respective destination. The navigation button enables the website to be more organized and information to be well organized according to its respective departments. User will be directed to another link upon click the respective navigation button.
Minus point
� Slow and inaccessible
MyEG website becomes slow during peak and busy hours. MyEG is known for user to check their summons and renew license and permits. These are done simultaneously by other user due to due dates and same expiry of product and services. When it comes to a certain day of a month a lot of user or consumer are clogging up MyEG bandwidth capacity that causes an online traffic jam that may rise up concern and unhappiness towards the website and its services. User may not use the website to the fullest and rather do its transaction or check for information traditionally and the website may in no use.
� Font
Reading the words that are in the website is a headache. It is merely impossible to describe the words that are in the website. The font size chosen by the provider is not suitable even for a person with good eyesight. The words seen are too a small and consumer may have hard time reading and it may strain the person eye.
� Unorganized information
The information that the MyEG website holds are not organized properly. Information�s are packed and makes the website look very messy and unprofessional. For example there are too many information that holds various kind of call numbers that can be found on the main page of the website and may confuse the consumer.
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