Procedure:
The collection of the fee is subject of the customer's approval to pay and is measured happily donated by the Hotel's guests. The Front Desk staff will be prepared to explain the purpose of the charge, in case any guests question it.The package will be posted during the night audit on the first night of stay.The package element will be posted for the whole length of stay of the hotel guest on the first night of stay. The number of nights shall not exceed 14.The charge will be posted under a separate department code(XXXX) established by the hotel's accounting department. The charge will show also at the bottom of the bill in the summary line with 0 taxes to it. The amount will be presented on the face of the invoice, just below the charges for normal hotel services.
Hotel promotional materials will be clearly displayed at the Front Desk and in the Guest rooms. Where possible the hotel in-room TV information programs will promote as well. The hotel offer extensive services and provide unique and exclusive facilities to the guests such as:
Services:
I. Butler service at airport and Hotel
II. Golf arrangement
III. Restaurant booking
IV. Flight booking & Confirmation
V. Tour and sightseeing
VI. Buggy Tour at MRGC
VII. Hotel Reservation
VIII. Transport arrangement (Limousine, Van , coach )
IX. Courier
X. Postage
XI. Baby Sitter
XII. Laundry Service
XIII. Room Service 24hours
XIV. Complimentary Shuttle Service to Mines Resort & KL
Facilities:
I. Gym
II. Swimming Pool
III. Boat Service (Mines Cruise)
IV. Jogging Track
V. SPA at Jojobali
VI. KMX Bicycle Rides
VII. Table Tennis
The charge will show on the customer's information bill as well as on the invoice presented on the individual guest The invoice including this charge will be printed automatically from the Property Management System.Front desk associates will be in position to explain the purpose of the charge to anyone who would inquire.Upon check out the Front Desk shall inquire if the guest has reviewed his/her charges and offer to print information bill.The hotel will show on the first day of the stay as a one off charge.In case the customer is not prepared to pay the fee the front desk associate shall thank the customer and rebate the charge.The invoice will be then printed without it and presented to the customer.Should the customer have no objection to paying the charge the invoice will be printed and processed as per the hotel procedure.
Other:
Brochures and any other material will be paid by the hotel and distributed to the hotels as and when required. The Front Office Manager will be responsible to ensure that materials are available and at all times and staff is capable of handing questions and rebates.
Hotel Privacy Issue
Information Collection and Use:
Palace of Golden Horse Hotel will not sell, share, or rent their hotel information to others in ways different from what is disclosed in this statement.
Registration
During registration a user is required to give their contact information such as name and email address. This information is used to contact the user about the services on our site for which they have expressed interest.
Order
We request information from the user on our order form. Here a user must provide contact information like name and shipping address, financial information like credit card number. This information is used for billing purposes and to fill customer's orders. If they have trouble processing an order, this contact information is used to get in touch with the user.
Security
When users submit sensitive information via the website, your information is sheltered both online and off-line. During the registration form asks users to enter sensitive information such as credit card number or social security number, that information is encrypted and is protected with the best encryption software in the industry. This gadget relates to a method and tools for providing an automatic registration and security system for use frequently in hotels. A magnetic recorder reads fixed information, For example, name, address, card number, and transmits this information to a computer. The computer generates a coded number which is temporarily assigned to a particular room number, and a magnetic recorder associated with the card reader records this coded number on a second magnetic area on the card. The room number is also displayed to the holder of the card. The card holder then proceeds to the room which he has been assigned and again inserts his card into a second card reader located at the room. Closed-circuit television (CCTV) cameras are being used in the hotel. CCTV is used to Prevent from criminal incidents, and resolving difficult situations with guests.
