In this project, we were asked to make a detailed market analysis of the e-government sector in a certain area of Middle East and North Africa countries, in order to see the current position of those countries in e-government implementation, and to understand whether there is an opportunity for Havelsan to sell its services or not.
Firstly, we collected data about the general e-government sector, capabilities and resources of Havelsan, and information about the potential countries. We wanted to do the country selection - from the potential areas that Havelsan demanded - based on a reasonable method, therefore we have formed the "Country Selection Process". We determined the evaluation criteria as the parameters that are important and relevant in an IT investment decision. With these criteria, we have ranked the countries - first being the most appropriate country to invest in - and regarding the time limitation, we have selected 6 most appropriate countries.
Our next step was to make a detailed investigation about these countries. We analyzed the 6 countries in terms of both the project scope and the requirements of this course. Therefore, we made PESTEL analyses, we determined the countries' market opportunities and threats and some barriers to entry.
To make a healthier research, we did some interviews with executives of an IT company in Singapore and another IT company is Saudi Arabia. These interviews helped us to determine the key success factors of doing business in those countries. We have learned the necessary actions to take. We did another interview with an executive from GAMA, who makes joint ventures and partnerships in similar Arab countries, especially in Qatar. We have learned the necessary actions for doing business in Qatar.
Moreover, we made interviews with executives from government agencies, such as e-Government Advisory Group. We tried to learn the government's point of view.
As a result, there are many opportunities as e-government projects and association automation projects in the selected countries. Gulf countries give importance to eGovernment programs and they have long-term visions about increasing the efficiency of the government and trade cycles. In addition to these, a railway automation project has proposed by using the HAVELSAN's internal knowledge about the neighbor countries.
Table of Contents
1.Introduction 5
2.IT Environment In the World 5
3.Country Selection Process 7
4.Country Analysis Results 9
5.Competitor Analysis 12
5.1.UAE 12
5.1.1.Injazat 12
5.2.Jordan 13
5.2.1.SSSProcess 13
5.3.Singapore 13
5.3.1.CrimsonLogic 13
5.3.2.Ecquaria 14
5.3.3.NCS 15
5.4.Saudi Arabia 16
5.4.1.Geo Tech Group 16
5.5.Qatar 17
5.5.1.Malomatia 17
5.5.2.Microsoft (Middle East) 17
5.5.3.ESRI (Qatar) 18
6.Possible Project Opportunities 19
6.1.Future Projects for Countries 22
6.2.Visionary Project about Railways 23
6.3.eGovernment Implementation Trends 24
7.Conclusion 25
List of Figures
Figure 1 - Emerging Technologies hype cycle in 2009 19
Figure 2 - Emerging Trends radar screen 20
Figure 3 - E services counts from selected countries. 21
Figure 4 - Capability match of HAVELSAN 22
Figure 5 - Countries expected projects and budgets 22
Figure 6 - E-Government implementation trends and simplistic relative positions of countries 24
List of tables
Table 1 - Source : Gartner (September 2009) IT Spending 2010. 6
Table 2 - Country selection criteria and their descriptions 7
Table 3 - Countries and their data 8
Table 4 - Countries and their data normalized 8
Table 5 - Countries and their normalized data in radar view 9
Table 6 - Countries PESTEL Summary 11
Table 7 - Opportunities and Threats for the countries 12
Introduction
Havelsan is a software and systems company that serves solutions to Defense and IT Sector. The company gives many services in the areas of Air Defense Systems, Management Information Systems, Simulation, and Homeland Security Systems. Havelsan mostly works with the civil sector, and is involved with military software projects. In addition to these, the company has many projects in its hand, especially 7 e-government projects, to be invested in foreign countries for an expansion. Therefore, Havelsan wants to export these projects to the most promising countries. We, as a team, were asked to conduct a detailed market research about the potential countries, select the most promising ones and investigate their market dynamics to help Havelsan export these e-government projects to foreign markets.
In particular, the e-government projects that Havelsan has on hand are in the following:
National Justice Information System
Land Registry and Cadastral Information System
Judicial Register Information System
Document Management System
TCDD Resource Management System
Computer Supported Central Elections Registry System
City Security System with cameras
In order to understand the current market conditions we have used different kind of resources. Although, the data that could be reached from the internet is the main source, there are other important sources such as HAVELSAN personnel (related project workers, sales personnel about civil IT projects, executive management) and government organizations (E-government advisory group, ministry of justice it department, etc).
IT Environment In the World
As we see from the table, IT spending of governments are continuously increasing. Total public sector IT spending all over the world expected to approximate to half trillion dollars in 2010. "According to the International Monetary Fund, the world economy is expected to grow by 4.2 percent this year, spearheaded by Asia and the Middle East, with Gartner forecasting 5.3 per cent increase in IT spending to hit US$3.4 trillion in 2010, with a further growth of 4.2 per cent in 2011. In addition, International Data Corporation is predicting that ICT spending in Asia-Pacific excluding Japan will grow 7.7 per cent to US$184 million in 2010." (1)
IT Spending by Industry Vertical Markets Worldwide
(Millions of US Dollars
Vertical
2007
2008
2009
2010
Finacial Services
524,12
548,025
502,616
515,927
Public Sector
438,829
464,288
443,368
459,969
Manufacturing
448,461
470,606
433,244
436,024
Communications
202,325
215,06
201,882
206,386
Retail
216,822
226,815
210,816
214,161
Services
171,459
182,374
172,061
175,046
Utilities
115,562
122,169
114,306
118,218
Transportation
103,522
108,565
99,842
101,711
Healthcare
79,592
85,058
79,798
82,207
Agriculture,Mining, and Construction
27,509
27,962
25,391
25,805
Grand Total
2,328,200
2,450,920
2,283,325
2,335,453
Table 1 - Source : Gartner (September 2009) IT Spending 2010.
According to the govmonitor web site: "A study showed that there are about US$1.1 billion worth of potential Infocomm Technology (ICT) opportunities from about 100 projects funded by international organisations (IORGs), with the World Bank (WB) as the major source. Commissioned by International Enterprise (IE) Singapore and conducted by Development Finance International, the findings came from a research study to identify the current addressable ICT market from the World Bank, Asian Development Bank and African Development Bank (2). Singapore's ICT players will be looking to capture some of the US$1.1 billion IORG-funded projects, especially in the e-Government (e-Gov) area, where Singapore is a renowned leader.
Singapore's proximity to Southeast Asian countries places it in a strong position to bid for projects in this region. The study focused on the Southeast Asia market and showed that there was a potential US$582 million worth of ICT projects within Southeast Asia. For other regions beyond Southeast Asia, the study showed that the prominent addressable ICT projects were:
the Middle East & North Africa and Sub-Saharan Africa - at least US$220 million;
Asia - at least US$115 million;
Latin America - at least US$113 million; and
Europe & Central Asia - at least US$54 million.
Of this US$1.1 billion amount, e-Gov-related projects made up the majority, accounting for 98%. The categories of e-Gov projects include administration, education and finance, health and municipal services, etc." (2)
Country Selection Process
The report's general aim was to evaluate possible ICT opportunities for HAVELSAN regarding HAVELSAN's capabilities and abilities. According with this purpose, MENA (Middle East-North Africa) countries and some other most relevant countries are evaluated. Our evaluation process combined a bunch of factors for an objective selection. These criteria and their descriptions are below.
Table 2 - Country selection criteria and their descriptions
The evaluations and corresponding scores of countries are below.
Table 3 - Countries and their data
Since, all of the evaluations does not corresponds to same value ranges, we normalized the above values by NORMDIST function of Excel, so all data ranged between 0 and 1. At the end we sum up all the scores and sorted from highest to lowest. The normalized and sorted results are given below. Some of the data like high-tech exports and Ease of doing business rank is inversely proportional to most wanted countries, thus we subtracted the result of these categories from 1.
Table 4 - Countries and their data normalized
These results are presented to HAVELSAN executives, and they decide to get top 6 countries and Turkey for further investigation. Additionally they decided to subtract South Korea and South Africa from this marketing report's scope.
After all Singapore, Qatar, UAE, Bahrain, Jordan, Turkey and Saudi Arabia are chosen for the scope of this marketing research.
Table 5 - Countries and their normalized data in radar view
Country Analysis Results
Detailed information for each country can be found in the appendix. In this section summary info will be given. Also references to the information can be found in the Appendix for each country.
Countries
Singapore
Bahrain
Qatar
UAE
Saudi Arabia
Jordan
Political
*Parliamentary republic
*Infocomm Development Authority
*S$1.1b worth of Public Sector Infocomm Tenders in FY2010
*Members of AGEAN, UN, APEC, WTO
*Kingdom
*Members of GCC, WTO, OIC
*eGovernment Authority
* Vision 2030 programme
*Emirate
*investment by foreign companies, are controlled by government regulations
*ictQatar
*Members of WTO, OIC, CCG
*Enterprise Project Management System has launched
*Government Resources planning implemented
*Members of WTO, OIC, CCG
*Kingdom
*Members of WTO, OIC, CCG
*Risk of king change since he is 84.
*State owned firms operate in many sectors
*Kingdom (monarchy)
* has launched a "National Investment Strategy
*Members of WTO,OIC, GAFTA,
*
Economical
*Singapore dollar has appreciated for last 5 years with respect US$.
*GDP is nearly $200billion
*Bahrain dinar is pegged to US$
*GDP is nearly $21billion
*Qatar riyal is pegged to US$
*GDP is nearly $70billion
*Highest GDP per capita in the world
*US and Italy accounted for more than 20 percent of Qatar's imports
*UAE dirham is pegged to US$ *GDP is nearly $260billion
*Saudi Riyal is pegged to US$.
*GDP is nearly $469,426 billion
*Main imports from US and China (22%)
*Jordanian dinar is pegged to US$
*GDP is nearly $22billion
* In 2009, $60 million was invested in Jordan's IT industry
Social
*English (main), Malay, Chinese
*50% of service sector is foreigners
*Arabic
*Noncitizen workers cannot form labor unions
* King Hamad Schools of Future
*Arabic
*
*Arabic
*63% of the employment is provided by the private sector;
*Arabic
*Many Saudis are unwilling to take low-skill jobs in construction, yet lack the skills for professional and technical work
*Arabic
* with its young population, growth potential in many areas and unfulfilled sectors, Jordan is classified as an emerging market with a free economy
Technological
*MNC Software companies have HQs
*Intelligent Nation Initiative
*Automatized nearly all payments with ePayment
*Hub for IT service providers
* Microsoft, Hewlett Packard, WIPRO, Mahindra Satyam, Software AG, Netgear, and Tata
Consultancy Services have offices
* ranked first for e-government implementation in the MENA
*The government of Qatar is extensively using IT and other technologies to become more efficient and cost effective
*All the ministries have IT departments and have a web presence.
*ictQatar gives direction
*eGovernment initiatives began
*Mainly uses Microsoft based products.
*3.5 million intenet users
*$3.2billion e-commerce
*Yasser and Yusr programs for eGovernment
*
Environment
*Given importance to GreenIT projects
*Renewable energy sources are investment areas, but for IT projects energy consumption is not important.
Legal
*Best judicial systems in Asia (PERC)
*not accepted compulsory International Court of Justice jurisdiction
* The tax rate on foreign companies has been more than halved to 20% from 45%.
*3 public agencies that directly oversee investments in the ICT sector: SAGIA, MoCIT, CITC.
Table 6 - Countries PESTEL Summary
Countries
Opportunities
Threats
Singapore
* S$1.1b worth of Public Sector Infocomm Tenders in FY2010
*Chinese managed companies preferred
*There are big players in the market
Bahrain
*Government goes on to invest in eGovernment
*Higher position in eGovernment ranks than Turkey's rank.
Qatar
* Government initiatives such as GIS and automation and computerization of government agencies.
* IT strategies are backed by ictQatar
* BMI forecasts a software market value of $77mn in 2010
* Q-tel is a natural monopoly that control telecommunication and Internet Access.
UAE
* government highly supports the industry to attract the foreign technology firms especially in their free trade zones
* Dirham is pegged to US dollar, and the decreases in the value of dollar led to a huge inflation rate in UAE.
* the laws and regulations are vey strict in UAE and foreign investment freedom is very low.
Saudi Arabia
* value of the Saudi ICT market is estimated to rise to $3.8 billion by 2010
* BMI anticipates a software market value of $637 million in 2009
* One Billion SR for e-education projects
* the level of technical capability about internet is very low
* is the lack of private sector, high dependency to western countries' IT sector.
Jordan
*Government intend for eGovernment
*International funding projects welcome
*Railway upgrade projects
*Close relations with US and France IT companies.
Table 7 - Opportunities and Threats for the countries
Competitor Analysis
UAE
Injazat
Injazat Data Systems is an Information Technology (IT) and business process services provider. Injazat offers a broad range of services from IT strategy setting and IT consultancy through systems integration to comprehensive outsourcing of IT or business functions. Injazat is a Joint Venture between Mubadala Development Company and HP. Mubadala Development is a public joint stock company established and wholly owned by the government of Abu Dhabi with a mission to invest in commercially-viable and strategic industrial and commercial partnerships.
Customers
Major government organizations are the main customers, such as Department of Civil Service, Abu Dhabi Municipality, Abu Dhabi Food Control Agency, Department of Municipalities and Agriculture, Abu Dhabi Authority for Culture and Heritage. Other customers are also government owned companies like Mubadala Development Company. Injazat has two subsidiaries that works in defense and civil IT sectors. Defense company works in C4ISR topics.
Comparison
Injazat mainly provides the ICT infrastructure for the customers. In addition to this consulting, business process outsourcing services are given. When we look at the products/applications, they are generally focused on ERP programs such as Oracle E-Business suite, SAP, Microsoft Dynamics CRM Solutions, Content Management solutions.
Moreover, Injazat gives project and program management service to the customers.
Jordan
SSSProcess
SSS Process is a regional consulting and technology Arab firm with local community ties, internationally recognized standards, and profound understanding of regional markets. It is based in Amman, Jordan. Main partners of the SSSProcess are Microsoft and K2. Products are based on Microsoft.Net framework.
Customers
Main customers and the work scope are Royal Saudi Air Force (RSAF) (mail circulation and document management), King Fahd Security College (KFSC) (resource planning), Communication and Information Technology Commission (SOA Orchestration), Saudi Arabia Ministry of Finance (MOF) (SOA Integration), Saudi Arabia Food and Drug Authority (SFDA) (Mail and tasking automation).
Interesting point in customers is they are all Saudi Arabia based customers, although company established in Jordan. There is no declared Jordanian customer.
Comparison
Compared to Havelsan, SSSProcess is an Arabian local company. It has products based on Microsoft SOA technologies. Compared to Havelsan it has network advantageous, but Havelsan also has Microsoft technology experience. Havelsan can use this company for entering the market. Instead of competing with this company, Havelsan who is also a partnet of Microsoft can company with this Arabic firm and power is hand in tenders.
Singapore
CrimsonLogic
CrimsonLogic Pte Ltd delivers eGovernment solutions by leveraging on best-practice technologies, quality human capital and global experiences. End-to-end eGovernment solutions spans across trade facilitation and customs, judiciary, tax, healthcare, and IT security domains. With 20 years of experience in developing and managing nationwide, mission-critical IT systems and services in a Public-Private Partnership model, CrimsonLogic has set industry standards with world-first eGovernment solutions such as TradeNet, eStamping, eJudiciary and CertOfOrigin.
Customers
There are many eGovernment projects done by Crimsonlogic. Main customer is Singapore Authorities, but there are customers in other Countries too. Some of these projects and customers are:
Singapore Titles Automated Registry System (STARS)
Integrated Legal Requisition System (InteReq),
HDBResaleNet,
eJustice Programme (UAE)
SaudiEDI (Saudi Arabia)
Primary Care Partnership Scheme, SingHealth and National Healthcare Group, Singapore
ClinicWeaver
LawNet, Singapore Academy of Law
EFS/iELS, Supreme and Subordinate Courts of Singapore
eStamping
TradeXchange®
Trade Facilitation Platform for Free Trade Zone
TradeNet
Comparison
Crimson logic has both advantegous on implementing project based solutions, but it also has proven big products in Arabian countries. This products are of open architect or based on Microsoft technologies. They have already in Qatar, Saudi Arabia and UAE. They newly started a eJustice program with UAE. That means UAE is interested in such a solution. Using government contacts of Havelsan and contacting with this company, maybe a partnership can be established.
Ecquaria
Ecquaria is a leading provider of e-Government consultancy and infrastructure solutions that powers high-volume, mission-critical applications for its customers worldwide. With deep e-Government domain knowledge and a proven track record, Ecquaria's award-winning flagship Ecquaria Service-Oriented Platformâ„¢ (Ecquaria SOPâ„¢) has earned global recognition and accolades for implementing innovative Integrated Government (iGov) solutions.
Founded in 1998 with its headquarters in Singapore, Ecquaria has global presence, with offices in Singapore and China, and an expanding network of partners in Singapore, Brunei, Malaysia, Thailand, the Philippines, Mexico, Middle East and Africa to support the activities of its customers around the world. Ecquaria is an associate company of BT Frontline.
Shareholders of the Ecquaria are BT Frontline Pte Ltd, Infocomm Investments Pte Ltd (a unit of Infocomm Development Authority of Singapore ), MMI TechnoVentures Pte Ltd.
Ecquaria's main technology is based on Java. Ecquaria SOP is the main product. Interesting partners are Thales, KPMG, Elixir Technology, Micro Focus, UBMatrix.
Customers
Accounting and Corporate Regulatory Authority (ACRA) , Building and Construction Authority, Central Provident Fund Board (CPFB) , Civil Aviation Authority of Singapore
Health Promotion Board, Infocomm Development Authority of Singapore (IDA) , Immigration & Checkpoints Authority, Ministry of Community Development and Sports
Ministry of Finance, Ministry of Home Affairs, Ministry of Information, Communications and The Arts, Ministry of Trade and Industry , Singapore Police Force
Singapore Prison Service, Singapore Parliament , Singapore Workforce Development Agency, Singapore Supreme Court, The Subordinate Courts of Singapore are government customers. Also there are many other customers in different sectors such as healthcare, education etc.
Botswana Police (The Republic of Botswana), Communications Authority(Thailand), Kuwait Government, Ministry of Communications(Brunei Darussalam ), The Supreme Council of Information and Communications Technology ("ictQATAR")(Qatari Government ) are the international customers.
Comparison
Compared to Havelsan, Ecquaria has local presence in Gulf countries. Like Havelsan, they have a strong presence in their home country Singapore. On the other hand, they entered to Gulf countries by the help of G2G relations. With its partners from Singapore like NCS and Crimson logic, they developed a lot of e-government projects from UAE, Qatar and Bahrain. Being software project based company, their value chain seems with Havelsan. Cooperating with this company can be beneficial for Havelsan as they are already in the market. But , it seems, they can see Havelsan as a threat for their presence in Gulf countries.
NCS
NCS is a big IT player in many sectors from education to transportation with different services from consulting to infrastructure management. There are regional offices in: Australia, Bahrain, Brunei, China, Dubai, Hong Kong SAR, Korea, Malaysia, Philippines, Singapore and Sri Lanka. Company's direct presence and representation in these regional markets are provided through company's parent SingTel's global offices. It is translated into a premium service level at affordable costs for their customers. In 2008 Ranked #8 in terms of market share in the 2008 Gartner Ranking for IT Professional Services, an improvement over the previous ranking of #12. In 2010 Partnered with the Singapore Ministry of Education (MOE) and Google to provide Google Apps suite of online communications and collaboration tools to more than 30,000 teachers and staff in over 350 schools in Singapore. MOE is first in Asia to provide Web 2.0 communication and collaboration tools to all teachers in the public school system.
Customers
Government customers of NCS are Health Promotion Board( Singapore), Hong Kong Department of Health , Infocomm Development Authority of Singapore, Inland Revenue Authority of Singapore , Judiciary of Singapore, Land Transport Authority of Singapore, Ministry of Defence (Singapore), Ministry of Education( Singapore), Ministry of Finance( Singapore ), Ministry of Foreign Affairs( Singapore), Ministry of Health( Singapore), Ministry of Home Affairs(Singapore), National Library Board( Singapore), Prime Minister's Office( Singapore).
And also there are many more customers in other sectors such as Aviation & Airport, Education, Financial Services, Healthcare, Telecommunications, Transportation and Logistics.
Comparison
Compared to Havelsan, NCS has local representative in Gulf countries. Like Havelsan, they have a strong presence in their home country Singapore. On the other hand, they entered to Gulf countries by the help of G2G relations. IDA pointed this firm as a solution while presenting local experience of Singapore government in e-government processes in Qatar, Bahrein and UAE. Similar to Havelsan they have a good knowledge of SOA technologies. To collaborate with this firm can be good for both companies, but it seems difficult as they are operating in same areas, and NCS can see Havelsan as a treat.
Saudi Arabia
Geo Tech Group
The establishment of Geo Tech Group goes back to 1997 in order to respond the challenges in geomatics engineering, planning and IT services. The Group consists of the following companies:
Jeo Tek, Inc., Turkey (1997)
American Geomatics Consulting, USA (2000)
Spatial Information System, Saudi Arabia (2001), and
Geo Tech Consulting, Saudi Arabia (2002)
Geo Tech Consulting, Libya (2004)
GeoTech IT (2008)
Customers
Main customers and the related projects are:
Saudi Telecom Company (STC) - GIS & Geodatabase Projects Phase I & II
Deputy Ministry for Town Planning (MOMRA) - Planning and Geodatabase Projects I & II
Deputy Ministry for Land Surveys (MOMRA) - Establishment of National Geodetic Network based on ITRF 2000 datum and Epoch 2004.0
Deputy Ministry for Land Surveys (MOMRA) - Establishment of National Geoid
National Information Center (MOI) - GIS Project I
Deputy Ministry for Land Surveys (MOMRA) - Establishment of National Active CORS (under contract negotiation)
King Saud University - Establishment King Saud University - Establishment of KSU Campus GIS
Comparison
Custom solution based company which has an Arabic based Turk CEO. This company signs GIS solutions with Saudi Arabia but does not have a powerfull software team as Havelsan. They have a Turkey office which can be a good start for contacting. As they have contacts in Saudi Arabia, this can be a plus for Havelsan. But Havelsan's big project experience can be an asset for them.
Qatar
Malomatia
Motivated by Qatar's National Vision 2030 of economic transformation, malomatia recognizes the importance of Qatar's need to become a knowledge-based society. To meet the future IT requirements of Qatar, malomatia has aligned its goals to support national objectives in delivering integrated IT services and solutions in three major sectors: Government, Healthcare and Education.
Customers
Being a Qatar Government company, their main customers are Qatar government organizations.
Comparison
Havelsan and Malomatia are similar firms as they are government based organizations. Malomatia are highly in touch with Singapore companies through singapore's government agencies. This is something that Turkey government wants to do in Gulf countries. Havelsan is a big player of Turkish government, thus Havelsan can use government contacts to reach Malomatia company. As we noted from a government contact, Qatar needs an complete eJustice solution, these contacts must be accomplished fast to understand their needs and to inform them about Havelsan's eJustice solution.
Microsoft (Middle East)
Microsoft provides IT infrastructure for all of the e-government projects in these countries. Service Oriented Architecture is selected for e-government initiatives in the region, thus Microsoft's proven solutions are widely used in these projects. Microsoft also had the role of consultancy for these countries in reverse engineering government processes.
Customers
In Saudi Arabia, Yesser programs main initiatives about infrastructure projects are done through Microsoft Service Bus technologies. At Qatar Microsoft Sharepoint Portal is used base architect for Qatar's Portal solutions such as Kahramaa e-portal. ictQatar Qatar's ICT institute already provided Microsoft Enterprise Agreement portal, which allows government agencies to better manage their Microsoft software. The portal was developed as a part of ictQATAR's Enterprise Agreement with Microsoft, which provides reduced software costs, access to the latest products and updates, home-use programs, e-Learning on Microsoft software and an employee purchase program. At UAE, Microsoft also in the market with its service-bus and SharePoint Portal solutions.
Comparison
Microsoft, being a global company has this strong parts comparing to Havelsan.
Local office with local workers.
In all mentioned countries have access to government authorities.
Leading SOA company, proven solutions
Worldwide products
On the contrary, being open architecture is a must for such infrastructure projects. Microsoft providing a complete solution but does not provide an open architecture and that bothers customers.
Comparing Microsoft with Havelsan, we can say that Havelsan does not provide licenced products, but works as a project based company. Secondly, Havelsan is a gold partner of Microsoft, that means it has the resources and capabilities to customize Microsoft solutions perfectly.
ESRI (Qatar)
ESRI is a world leading GIS solutions company. ESRI has a wide range of GIS programs facilitating the needs for all kinds of customers and platforms. ESRI does not provide a completed solution, but a platform or framework for GIS application.
Customers
With its awarded GIS solution ArcGIS presented in Qatar from 1989 to now. CGIS (central GIS agency of Qatar ) uses ArcGIS for over 40 government agencies. As, all agencies uses same program, collaboration and data exchange through them is very easy. Major projects that ArcGIS is used are listed below.
The Environment Site Assessment and Management System (ESAMS), developed in ArcView, uses GIS to support decision making at the highest levels.
The land information system is composed of a suite of applications that is used by many departments within the Urban Planning & Development Authority (UPDA).
Comparison
ESRI provides end user licences for Qatar for its GIS products. ESRI is being used in Qatar for several years. On the other hand Havelsan has developed and used several GIS foundations for different projects. These projects are largely depended on GIS interfaces. Havelsan has already developed a cadastre government program for Turkey government with the foundation of ESRI ArcGIS also. In this manner becoming a pattern with ESRI in Qatar can be beneficial for Havelsan.
Possible Project Opportunities
Gartner's 2009 Emerging technologies research in Figure 1 - Emerging Technologies hype cycle in 2009shows that for the e-Government projects GreenIT and Cloud Computing technologies will be very important. For the current, SOA and Location aware applications are near the plateau of productivity. Products which are based on these technologies will begin to become a commodity in a few years.
Figure 1 - Emerging Technologies hype cycle in 2009
Another view of the hype cycle is called radar screen in Gartner's terminology. In Figure 2 - Emerging Trends radar screen, it can be seen that technologies adaption will be towards social software, cloud computing, context aware applications and environmental interfaces. Nearly, all of the government automations begin with the email, web, communication, document management system infrastructure.
Figure 2 - Emerging Trends radar screen
Although these technological trend figures show the basic technology, for the eGovernment and ministry automation projects domain specific products are important. All the selected countries try to integrate their systems with SOA based products. Main SOA infrastructure providers for these countries are IBM (Java based) and Microsoft (.Net based).
In order to find the missing parts of the business components in the target countries we have looked at the public (that could be reached from internet) eServices of the countries. We have grouped the eServices according to the general functional groupings in each country. Numbers for the countries shows the number of different eServices implemented for the specific group. Although higher numbers shows the given importance, it does not show the end-to-end automation in the backend, since some of the services are form based services. Results can be seen in Figure 3. Jordan has nearly zero online transactional eServices.
Figure 3 - E services counts from selected countries.
The colored areas are the missing services in the target countries. Jordan has minimal eService implementations. Entering this country in this stage, might be helpful to get the contract award for the future projects/programs. If one row has colored for many countries, it shows that with a similar product each country might be targeted.
Qatar and UAE is in the first priority target countries group in IGEME's targets. From the E-Government Advisory group, we learned that Qatar is looking for an end-to-end solutions for justice, court and prison automation as in Turkey's UYAP project. UAE is in close contact with the Singapore companies (CrimsonLogic, etc) for eJustice.
Figure 4 - Capability match of HAVELSAN
Future Projects for Countries
Countries' expected future projects are examined. In the near future all of the targeted countries are revising their eGovernment projects. Amog them the projects mentioned in the below table seems to be promising. Saudi Arabia's and Singapore's expected future budget expenditures are also promising.
Figure 5 - Countries expected projects and budgets
Visionary Project about Railways
HAVELSAN is currently implementing the Turkish Railways Enterprise Resource Planning System. TCDD Resource Management is composed of the following functions;
Management Information System
Project Management System
Material and Stock Control Management System
Vehicle Maintenance Management System
Infrastructure Management System
Human Resources Management System
Finance Resources Management System
Operational Management Information System
International Ticket Selling and Reservation System
Route optimization and scheduling for freight and passenger services
Currently Arab countries are building new railways and upgrading their systems under Arab railways project. Saudi Railways Expansion Program began to connect the ports of the country in 2005 (3). And also high speed intercity railway projects are being tendered (4). Moreover, Ministry of Transport of Jordan is planning to build new railways across the country. Budget of the project is estimated as 4 billion Jordanian Dinars (5). United Arab Emirates is also building new lines and their budget is more than $10 billion (6). In the news it is declared that "Countries in the Gulf Cooperation Council are spending more than USD 100 billion on various rail projects. The Gulf Arab rail network alone will cost USD 20 billion to USD 25 billion as the 6 oil and gas producers seek to create a similar model to Europe's high speed rail system." (7).
All of these projects are infrastructure projects but all the railway companies need software to operate the system in an efficient way. HAVELSAN can propose its end-to-end solution to these countries. Germany's approach in operating railways can be followed in the region. Germany's (de bahn) railway company provides the railway ticket selling and freight scheduling e-services to neighbor countries. Neighbor countries outsource this type of information system jobs to the company of de bahn (dbsystel). EPA countries are Netherland, Belgium, Luxemburg, Austria, Hungary, Croatia, Slovenia, Romania and Serbia. Poland, Denmark and Norway are the countries that use the derivative of EPA.
Detail information could not be put in the report since they are HAVELSAN's intellectual property.
eGovernment Implementation Trends
Figure 6 - E-Government implementation trends and simplistic relative positions of countries
Figure 6 is generated from the roadmaps of the target countries and Turkey's implementation plans. Countries placed on the trend line according to eServices matrix in Figure 3 and insights from the interviews done with different parties. From this graph we see that there are some countries that HAVELSAN can use the first mover advantage. Although, Syria is not analyzed in detail in this report; E-government advisory group uses Syria as the pilot country to establish e-government projects. And as we learned from the HAVELSAN, they have detailed information about Syria.
And Figure 6 shows that even the countries that implemented their ministry projects or association automation projects will move their infrastructure towards consolidation/virtualization and cloud computing. In different levels of this transformation different software maintenance and consultancy opportunities will occur. For this phase, partnerships with big hardware providers will be important.
Examples of possible consolidation projects might be education (schools), health (hospitals and related agencies), municipalities (tax, real estate, cadastre, etc.), ERP systems of ministries and sub government agencies, interior security (police, city security cameras, etc.) etc.
Conclusion
In conclusion, there are many different opportunities for HAVELSAN in the analyzed countries, but all of the opportunities require some level of investment such as local office, marketing people that speak Arabian, partnerships with local players, etc. Positioning of HAVELSAN for the abroad markets should be clearly defined before entering this much diversified market. Although there are many finished projects and gained capabilities, they do not seem as a product for Arab Countries, since all of them require translation and heavy modification.
