The organization that we have chosen is Malayan Banking Berhad Maybank. It is a profit-organisation which provides banking services. Service businesses provide services that needed by other businesses or individual customer. Maybank provides services that provides services unrelated to goods such as loans, investment, accounts and banking and insurance.
Loan is the bank lend an individual customer or a organization money while the bank earns money by interest. Maybank has provided car loans, 'sole proprietor, partnership and professional financing', house loans, and personal loans.
Investment is an asset that purchased with a hope that will generate income in the future. Maybank also provides gold and silver investments, share trading, Islamic investment, wealth management, golden harvest retirement and structured investment.
Insurance is the equitable transfer of the risk of a loss, from one entity to another, in exchange for payment. The insurances that provided by Maybank are travelling insurances (Air TravelCare that to protect customers during the air travels), house insurance (MaxiHome Contents that to protect customers' home valuable from theft, floods and damages), personal insurance (Privilege PA which is an affordable personal insurance plan and Premier Care that provides all-in-one insurance plans, protection, savings and investment), children's educational insurance(PremierValue Savers) and Medical Card.
Accounts and banking are provided to customers to let them save their cash in the bank. Maybank has provided Current Accounts, Savings Accounts, Islamic Accounts and Fixed Deposit.
Task 1.2
Board of Directors
Chief Adult Executive
Head, Compliance
General Counsel & Company Secretary
President and CEO
Deputy
President &
Head
Community Financial
Services
Deputy
President &
Head Global
Wholesale
Banking
Head Insurance
& Takaful
Head
Group Islamic Banking
CEO Maybank Singapore
President
Director,
Bank
International
Indonesia
Group
Chief
Risk
Officer
Deputy
President
& Group
Chief
Financial
Officer
Head
Group Human Capital
Head Enterprise Transformation Services
President & CEO Officer
Task 1.3
Human Resource Department
It is a department that manage and record everything about the employees. It has all the details of the employees such as position, salary and address. Besides, it has to identify the potential of each employee based on his or her performance. It also arranges the training for the employees.
SME Loans Management
It is a department that manage the approval of loans in the bank. When a person request for a loan, it has to get his details. Then, check his background and identify the availability of him to pay back the loan. After that, make the decision (approve or reject the request) and send an approval letter or reject letter. If the loan has approved, call the person to sign some documents such as agreement. If the person does not have an account in the bank, ask him to open an account. Next, send the money to his account.
Accounting and Financial Department
It is responsible to keep track of the bank's financial assets and fund flows. It tracks the money owed the bank such as loan, then make sure they have pay back. If not, send a reminder to that person or company. Besides, it manages the budgets and plans for profit for the bank.
Customer Service Department
It is a department that provide information base on customer's requirement. When a customer call into the hotline, they will ask for details of customer's requirement based on the language needed by the customer. Then, decide the information needed by customer and provide him. If the requirement is under other department, transfer the call to particular department.
Electronic Baking Department
It is responsible to handle then machines (Automated Teller Machine (ATM), Cash Deposit Machine and Cheque Deposit Machine) and the cards (debit cards, credit cards and ATM cards) provided by the bank. It calculates the balance of the machine daily to keep track of the transaction that had made. If there is any report of miscount balance by customer, the officer has to check the electronic journal gave by the safeguards and compare with the bank's electronic journal. After comparison, if there is any miscount of money, give the money back to the customer.
Task 2.1
SME Loans Management
Central Credit Reference Information System (CCRIS)
Central Credit Reference Information System is a centralised system under Bank Negara Malaysia that collects credit information on borrowers from financial organisations and supplies the information back to them. Financial organisations use this system to help them to set up a view of the credit histories of potential or current borrowers. It is not a blacklist system as observed by some people.
Loan Information Management System (LIMS)
Loan Information Management System is a system about loan management and collection system. It helps a bank to keep track of all customer payments, cash flow, funds flow and lending records. It also provides an extensive suite of report options including, payment coupons, account history, promises to pay, late notices, loan payoffs, insurance and property tax renewals, monthly billings, accounting reports and many interest statements.
Electronic Banking Department
Automated Teller Machine System (ATMS)
Automated Teller Machine System is a system that relates an Automated Teller Machine (ATM) and the server of the bank. Customers can withdraw money through the machine anytime as the machine operates for 24 hours. It records the transactions made by the ATM daily. It also keep track of the balance of the accounts.
Task 2.2
Functions of Loan Information Management System (LIMS)
Keep track of loan's borrowers
It keeps track of the borrower's payment, cash flows and lending records. It also can automatically compute the interest of the loans. Besides, it shows the payment that had made by the borrowers and update to the latest balance after a payment.
(written by Teh Chiou Ting)
Reminder for late payment
When a borrower does not pay the loam for once, a reminder will give to the officers, so that they can send a remind letter to the borrower. If there is three times of late payments or insolvent, a reminder of take back the pledge will give to the officers. Then, the officers will take action.
(written by See Bing Jia)
Functions of Automated Teller Machine System (ATMS)
Record the transactions
It helps the officers to record the transactions made by the Automated Teller Machines (ATM), so that the bank can keep track of the money flow. For example, total amount of cash withdrawn by customers through an ATM and total cash withdrawn of an account. With ATMS, the officers can records the transactions easily as all the data will send to and compile by the server. The officers only need to open and check the transactions through a computer.
(written by Tan Wei Ling)
Keep track of account's balance
It records and calculates the cash amount withdrawn by every account through the Automated Teller Machine (ATM). This is to make the latest update to the accounts so that the customers cannot cheat the bank. This is also prevent a customer too overdraft from the bank. For example, an account that left RM10 will not draw RM100 from the machine.
(written by Jessie Ng See Jie)
Confirmation of passwords
When a customer inserts a debit card or ATM card into the card reader of ATM, ATMS can read the information of card's chip. It compares the password key-in by customer with the chip's. Next step of transaction will be made if the passwords are matched. This is to prevent the illegal use of someone.
(written by Teh Chiou Ting)
Task 2.3
Disadvantages or improvement of Loan Information Management System (LIMS)
Time taken to make collection
Data from the most recent collection must be entered into the computer such as the update of amounts owed, and the form that returned to the centre earlier to the next collection date. It takes two weeks earlier to process the old collections and return the new collection forms, the forms from a given collection must be accepted in the head office at least two weeks before the next payment date. This is why, even on monthly payments, the forms cannot be applied in the centres until the end of the month.
(written by See Bing Jia)
Disadvantages or improvement of Automated Teller Machine System (ATMS)
Miscount of notes
Sometimes the machine will miscount the number of notes of the cash. Two notes of cash it counted as one. For example, a customer wishes to withdraw RM500 but it comes out RM550 and only deducts RM500 from the account. This is a loss for the bank as there is impossible for customer to report to the bank when he gets more money.
(written by Tan Wei Ling and Jessie Ng See Jie)
Illegal use of cards
Some people may steal their friend's or relative's card. As he knows the Personal Identification Number (PIN), the next transaction can be made. Suggestion for this problem is thumbprint system to replace the PIN system. This is because everyone has different thumbprints, no one can use the cards except the owners, even the hackers.
(written by Teh Chiou Ting)
Task 3
Automated Teller Machine System (ATMS)
Receipt of transactions
Users are the customers. For every transaction that has made, print out the receipt that show the money withdrawn and the balance. This is to let the customer clearly know about their balance in an account.
Report of transactions
Users are the officers of Electronic Banking Department. It shows the amount that have made in every transaction. If there is a large amount of transaction, the officers will send a reminder to the user to make sure he had made the transaction. If it is an illegal use, the officers have to report to the management and police. So that, they can get back the money.
Daily reports
Users are the officers of Electronic Banking Department. It shows the transactions that have made by each ATM and total transactions of all the ATMs. With this report, the officers will clear about the money withdrawn daily so that the can decide to prepare amount the money in the every ATM.
Monthly reports
Users are the officers of Account and Financial Department. It compiles the daily transaction of every month, so that the officers are easier to make record the total money in the Statement of Comprehensive Income and the Statement of Financial Position.
Yearly report
Users are the middle to senior management of the bank. With the report, they can clearly identify the transactions that made in a year and the average money withdrawn by customers in daily or monthly.
