Doing an internship is a part of BS (Business Administration) course. The main purpose of internship is to getting practical experience of what we have learned from our through out course. I am student of virtual university of Pakistan. They are giving the best education and are offering for specialization, financial, marketing, human resource and information technology and management. And it is necessary to complete BS (business Administrative) degree do six to eight week internship any organized organization.
I completed my internship Askari bank limited Gujar Khan Branch because it is the competing bank nowadays that provided good training to their internee. It is best opportunities for me that I had learned to practice it.
During my internship I found that Askari Bank Limited is the best bank in the region that provided best service in banking sector in Pakistan.
During internship I have work various department of the Askari Bank Limited Gujar Khan branch (0108) such as Deposits, foreign Exchange OBC/Clearing/ Remittances, Accounts, Credits and ATM operation. I clear my concepts to working with different department of Askari Bank Limited and the most importance thing that I have learn in my internship is how to deals with customers and how to retain them for long period.
I describe in my internship report about the history of Askari Bank Limited and it product and service, different department of bank at various level employees, business volume, history of Gujar Khan branch and working of different department of Gujar Khan branch and I also describe the function of management that perform by the top management of Askari Bank Limited and the at the end of report I explain SWOT analysis and give some recommendation for improvement
Table of contents
1. Introduction of banking 3
1.1 History of banking in Pakistan 3
2. Overview of the organization 4
2.1 Brief history 4
2.2 Nature of the organization 5
2.3 Business volume 8
2.4 Head office address 9
2.5 Products Line 9
2.6 Competitors 11
3. Organizational Structure 13
3.1 Organizational Hierarchy chart 13
3.2 Induction of all department 15
3.3 Comments on the organizational structure 15
4. My Internship Activity Plan 15
4.1 Induction of Gujar khan Branch 15
4.2 Employee of Askari Bank Gujar Khan Branch 16
4.3 Starting and ending dates of my internship 16
4.4 Names of the Departments and Duration of Training 16
5. Training program 17
Introduction of banking
Bank is a financial institute that deals with money and things that liquidity equal to paper money, which come of people and lends to other peoples, institute and corporation for personal and business used on interest. Its primary activities providing financial service to customer while increase asset value and creating profit for their shareholder.
The first bank were establishes during the third millennium B.C. Banks invent to deal with money. In the early age there was no concept of money in any form. Initially banking deposit consisted of grain and some other goods that having some value just like cattle, agricultural implements and some metals such as gold coin that was small in size and easy to carry from one place to other.
History of banking in Pakistan
At the time of independence Pakistan there was 19 foreign bank operate in Pakistan with very small numbers of branches their police and operation were controlled by abroad. These banks were solely engaged in export and import of crops from Pakistan. And there are only two banks at the time of intendance of Pakistan , Habib bank which was transferred its head office form Bombay to Karachi after the announcement of partition and one of the Australian bank which have been working in Pakistan territories to June 1947.
After independence it was not possible of government of Pakistan to set up the central bank immediately. To resolve the problem the reserve bank of India worked as a central bank of Pakistan till 30th September 1948. The government of Pakistan established own central bank 1st July 1948. The development in the banking sector of Pakistan was phase by phase and major phase are following
First phase (1947-1974) that know as Establishment of Commercial Banking
Second phase (1974-1979) that know as Nationalization of Banking
Third phase (1979-1991) Introduction of Islamic Banking in Pakistan
Fourth phase (1991-2000) Privatization and deregulation
Form 2000 to nowadays
Overview of the organization
Brief history
Askari Bank Limited was established 19 year ago since October 9, 1991, as a Public Limited Company, and is listed on Karachi, Lahore and Islamabad Stock Exchanges. The Bank has got its business commencement certificate on February 26, 1992 and started working April 1, 1992 and engaged its banking business according to the Companies Ordinance 1962. Askari Bank Limited continues improving its all activities and operation with the pass of time and get new heights in all areas of operations. Due to the high safety and security of depositor's funds, high productivity and optimum use of technology and its corporate strength AKBL earned international recognition as Asia Money Award and the title of "Best Commercial Bank of Pakistan" in 1994 after the starting of 3 year working and after one year 1995, the Euro money declared the best domestic Bank of Pakistan.
Askari Bank Limited has since expanded into a network of 235 branch/ sub branches, including 31 dedicated Islamic banking branches and a wholesale bank branch in Bahrain. A share network 4401 online ATM covering all major cities in Pakistan supports the delivery channels for customer's service. As at December 31, 2009 the bank had equity of Rs.16 billion and total assets of Rs.314.7 billion with 885,764 banking customer serviced by 6442 employees.
Nature of the organization
Vision
To be first bank of first choice in region
Mission statement
"To be the leading private sector bank in Pakistan with an international presence, delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy, maintaining high ethical and professional standards, while providing enhanced value to all our stakeholders, and contributing to society"
Corporate objectives
To achieve sustained growth and profitability in all areas of business
To build and sustain a high performance culture, with a continuous improvement focus.
To develop a customer -service oriented culture with special emphasis on customer care and convenience
To building an enabling environment , where employees are motivated to contribute to their full potential
To effectively mange and mitigate all kinds of risks inherent in the banking business.
To optimize use of technology to ensure cost-effective operations, strengthening of controls, efficient management information system, enhanced delivery capability, and high service standards.
To manage the Bank's portfolio of businesses to achieve strong and sustainable shareholder returns and to continuously build shareholder value.
To deliver timely solutions that best meets the customers' financial needs.
To explore new avenues for growth and profitability.
Strategic Planning
To comprehensively plan for the future to ensure sustained growth and profitability.
To facilitate alignment of the Vision, Mission, Corporate Objectives with the business goals and objectives.
To provide strategic initiatives and solutions for projects, products, policies and procedures.
To provide strategic solutions to strengthen weak areas and to counter threats to profits.
To identify strategic initiatives and opportunities for profit.
To create and leverage strategic assets and capabilities for competitive advantage.
Business volume
According to Askari Bank Limited financial annual report 2009 the total business volume of bank are following.
Table 1Business Volume
Type
Quantity / Amount
Total No of Branches
235
Total Islamic Branches
31
Off shore Branch
1
Sub Branch
22
ATM share Network
4401
Total Employees
6442
Total Customers
885764
Total equity
16.0 billion in Rs
Total Assets
314.7 billion in Rs
Award and achievements
Over 20 years of working Askari Bank Limited has achieved several awards for his performance.
Entity Ratings
Askari Bank Limited has got the AA+ and A1+ rating form Pakistan credit Rating Agency limited (PACRA)
Long term AA+
Short-term A1+
Definitions by PACRA
AA:
"Very high credit quality: 'AA' ratings denote a very low expectation of credit risk. They indicate very strong capacity for timely payment of financial commitment. This capacity is not vulnerable to foreseeable events.
A plus (+) appended a rating, denotes status within rating categories.
A1+:
Obligations supported by the highest capacity timely repayments.
Head office address
AWT Plaza, The Mall,
P.O. Box No. 1084
Rawalpindi-46000,
Pakistan.
Tel: (92 51) 9063000
Fax: (92 51) 9272455
E-mail: [email protected]
Website: www.askaribank.com.pk
Products Line
Askari Bank Limited offers various product and service according to the customers need and divided into different divisions such as consumer banking service, SMEs, individual savers, farmers etc. some of the product and service that provide Askari Bank Limited are following
Branch Banking
Following are the comprehensive product menu range provides by Askari bank to their customer at branch level.
Deposit Multiplier Account
Mahanan Bachat Account
Paishgi Munafa Account
Value Plus Deposit
Repee Traveler Cheques
Roshan Mustaqbil Deposit
Consumer banking
There are two main type of consumer banking that deals by Askari bank Limited
Consumer Banking Product
Consumer Banking Service
Consumer Banking Product
Personal Finance:
Mortage Finance:
Ask 4 car
Askcard (Askari Debit Card )
Master Credit Card
Consumer Banking Service
Internet Banking service
Electronic Bill payment service :
Cash Management Service:
Investment Certificates:
Call Center
ATM
Agriculture Finance service
Agriculture finance service launch by specify for farmers to improve their life style for this purpose Askari bank lunched a separate division Askari Bank Agriculture and Rural Business Divisions (ARBD) that offers following product and service
Kissan Ever Green Finance
Kissan Tractor Finance
Kissan Aabpashi Finance
Kissan live stock development
Kissan Farm Mechanization Finance
Islamic banking service
Islamic banking was launched under the brand "Askari Islamic Banking" following are the product and service that offer by Askari Islamic Banking
Ijarat Bi Sayyarah
Home Musharakah
Deposit Schemes
Declared Weight Ages
Profit rates
Corporate & investment banking Service
Corporate & investment banking service are specially designs for business requirement of region clients and try to meet their expectation through provided customized and to create personal relational base service business sector of different region of Pakistan.
Corporate and investment banking Group(CIBG)
Corporate and investment banking Group (CIBG) further divided into key two divisions
Corporate Banking Division(CBD)
Investment banking Division(IBD)
Corporate Banking Division(CBD)
Corporate Banking has following products and service
Working Capital
Term loans
Structured Trade Finance
Letters of Guarantee
Letters of Credit
Fund Transfers
Bill Discounting
Export Financing
Receivable Discounting
Investment banking Division(IBD)
Bounds
Syndicated loans
Structured Finance
Leveraged Buyouts
Project Finance
Quasi - Equity Product
Privatization
Private Equity
Equity Underwriting & Placement
Mergers
Equity De-Listing
Corporate Restructuring
Acquisitions Friendly / Hostile / Tactical stakes
Alternate Delivery Channels
Internet (I-NET) Banking
Call Center
Auto Teller Machine (ATM)
Competitors
Competitors are firms or organization that provides the same product and service in the same market at same time. Askari Bank faces many of competitors that provided the same product and services. When competitions are increase other firms not only provide the same product and service but they also at the same place. I have observed most of the banking Branch side by side in different city of Pakistan due to this there are lots of chance to turn of customer to other bank branch if you are not satisfying customer at his desire .These are the followings banks that provided same product and service that provided by Askari Bank Limited.
MCB (Muslim commercial Bank Limited)
Faysal Bank Limited
Habib bank limited
Bank Alfalha Limited
Meezan Bank Limited
Bank of Punjab
United bank limited
Al-Habib Bank limited
National Bank of Pakistan
KSAB Bank limited
City Bank limited
Stander chartered Bank limited
Barclays Bank
Organizational Structure
Board of Directors
Audit
Committee
Executive
Committee
President &
Chief Executive
Company
Secretary
Chief Credit
Officer
Country Head Risk Management
Country Head
Special Asset
Management
Executive
Incharge
President Support
Country Head
Compliance &
Data
Group Head
Marketing &
Strategic Planning
Strategic Planning
& Economic
Research
Marketing &
Media
Service Quality
Complaint
Management
Chief Financial
Officer
Country Head
International
Banking
3 Regional
Foreign Trade
Units
Country Head
Human Resource
Training &
Development
Chief Information
Officer
Country Head
Electronic
Technology
Country Head
Credit
Administration
Head
Legal Affairs
Chief Information
Security Officer
Country Head
Establishment
Global Treasurer
Wholesale
Bank Branch
- Bahrain
Country Head Islamic Banking
Services
Islamic Banking
Branches
Country HeadConsumer Banking
Services
Secured Assets
Products
Unsecured
Assets
Products
Group Head
Commercial
Banking
Regional General
Manager
Central
Regional General
Manager
South
Country Head Agri. & Rural
Business
Group Head
Corporate &
Investment
Banking
Corporate Head
North
Corporate Head
Central
Investment
Banking
Capital Market
Operations
Group Head
Operations
Country Head
Audit & Inspection
Risk management
Committee
Regional General
Manager
North
Corporate Head
South
Board Members
Direct Reports to the president
Business Functions
Support Functions
Organizational Hierarchy chart
Corporate information
Board of Directors
Lt. Gen. Javed Zia (Chairman)
Lt. Gen. Nadeem Taj
Lt. Gen. (R) Imtiaz Hussain
Maj. Gen. (R) Saeed Ahmed Khan
Mr. Zafar Alam Khan Sumbal
Dr. Bashir Ahmed Khan
Mr. Shahid Mahmud
Mr. Muhammad Riyazul Haque
Mr. Ali Noormahomed Rattansey, FCA
Mr. Wazir Ali Khoja (NIT Nominee)
Mr. M.R. Mehkari - President & Chief Executive- Chairman
Audit Committee
Dr. Bashir Ahmad Khan - Chairman
Mr. Ali Noormahomed Rattansey, FCA
Company Secretary
Mr. M. A. Ghazali Marghoob, FCA
Auditors
KPMG Taseer Hadi & Co. Chartered Accountants
Legal Advisors
Rizvi, Isa, Afridi & Angell
Shariah Advisor
Dr. Muhammad Tahir Mansoori
Chief Financial Officer
Mr. Saleem Anwar, FCA
Induction of all department
Human resource department
Credit Division
System and operation division
Electronic technologies Division
IT and Computer Department
Corporate and investment banking Division
Procurement Department
Audit Division
Marketing Department
Finance Department
International Division
Treasury
Legal Department
Risk Management Department
Comments on the organizational structure
Askari Bank limited organization structure are well manage and structured and under the supervision of top management and lower level management flow the rules and police that made by top management. Askari bank are going to centralized it all network now at time it's some decision are taken by lower level management. All departments are design in such a way that achieves goal and objective with in time frame. Askari bank structure is design to achieve goal and objective of bank and the organization well improving and enhancing their day to day activities with the pass of time and increase the employee coordination and job satisfaction.
My Internship Activity Plan
Induction of Gujar khan Branch
As the requirement to complete the degree of BS (Business Administration) to do internship in organized organization for this I completed my internship in Askari bank limited Branch (0108) Gujar Khan. Askari Bank Gujar Khan Branch stared its working 27 December 2006 and easily achieves its target that given by top management and get very good reputation in Gujar Khan Local market due its good customer relationship and good behaviors with walking and permanent customer. I have very well experience to be a part of Askari Bank limited For Six Week internship Program. All staff member good and enough experience in their own filed of banking how to deal with customers and crate long lasting relationship with for achieve the organizational target that set by top management. Bank Staff member start working with the recite of Holy Quran.
Branch Address
Askari Bank limited B-iii-360/1, G.T. Road Gujar Khan -Pakistan
Employee of Askari Bank Gujar Khan Branch
There are14 employees are working in Askari bank Gujar Khan Branch and 5 Security Guards. They names and grade are following.
Table 2 Name of Employees
Name
Designation and Department
Muhammad Ali Junjua
(Branch Manager AVP)
Kamran Ali Khan
(Manager Operation)
Mudassar siddique
(OG1) in charge Deposit department
Gulrez Qadeer
(OG1) in charge of cash department, clearing, remittance
Shabbana Aurangzeb
(OG2) in charge of Accounts department.
Afsheen Altaaf
(OG2) Assistant of Gulrez Qadeer
Mohammad Ameen
(OG2) in charge of IT department.
Omar Inaam
(OG3) Account opening officer
Abdul Shakoor
(COG3) Cashier
Mohammad Jawad Kiyyani
(COG3) Cashier
Syed Muntazir Imam Shah
(Contractual) Agriculture department.
Mohammad Nadeem
(Peon).
Mohammad Saqib
(Tea Boy)
Mohammad Aurangzeb
(Sweeper)
5 Security guards are servicing in the Askari bank Ltd Gujar Khan Branch
Arshad hussain
Security guard
Nazaqat Hussain
Security guard
khalid Hussain
Security guard
Rab Nawaz
Security guard
Nisar Ahmed
Security guard
Starting and ending dates of my internship
I was start my internship 17-jan-2011 and completed 28-Feb 2011
Names of the Departments and Duration of Training
I have completed six weeks internship in Askari bank Gujar Khan Branch and I have got training six different departments one week for each department.
Account Department duration of training is one week
Remittance & Clearing/OBC total duration of training is one week
Foreign Exchange duration of training is one week
Credit department duration of training is one week
Deposit department duration of training is one week
ATM Operation duration of training is one week
Training program
