Dhaka Bank Limited was incorporated as a public limited company under the Companies Act 1994. The Bank started its commercial operation on July 05, 1995 with an Authorized Capital of Tk.1,000.00 million and Paid Up Capital of Tk.100.00 million. The present Paid Up Capital of the Bank is Tk. 2,128 as on June 30, 2009. The total equity (capital and reserves) of the Bank as on June 30, 2009 stood at Tk.4,966. The Bank has 54 branches and 2 Offshore Banking Units across the country and a wide network of correspondents all over the world. The Bank has a plan to open more branches in the current fiscal year to expand the network. Dhaka Bank Limited offers the full range of banking and investment services for personal and corporate customers, backed by the latest technology and a team of highly motivated officers and staffs. In the effort to provide excellence in banking services, the Bank has launched online banking service, joined a countrywide-shared ATM network and has introduced a co-branded credit card. A process is also underway to provide e-business facility to the bank's clientele through online and home banking solutions. Dhaka Bank Limited is the preferred choice in banking for friendly and personalized services, cutting edge technology, tailored solutions for business needs, global reach in trade and commerce and high yield on investments.
MISSION
To be the premier financial institution in the country providing high quality products and services backed by latest technology and a team of highly motivated personnel to deliver Excellence in Banking.
VISION
At Dhaka Bank, draw their inspiration from the distant stars. They committed to assure a standard that makes every banking transaction a pleasurable experience. Our Endeavour is to offer you razor sharp sparkle through accuracy, reliability, timely delivery, cutting edge technology, and tailored solution for business needs, global reach in trade and commerce and high yield on your investments.
VALUES
ï¶ Customer Focus
ï¶ Integrity
ï¶ Teamwork
ï¶ Respect to the Individual
ï¶ Quality
ï¶ Responsible Citizenship
Business Organization chart:
BOARD OF DIRECTORS
MANAGING DIRECTOR
DEPUTY MANAGING DIRECTOR RISK MANAGEMENT
SENIOR VICE PRESIDENT
SENIOR EXECUTIVE VICE PRESIDENT
EXECUTIVE VICE PRESIDENT
DEPUTY MANAGING DIRECTOR BUSINESS BANKING
DEPUTY MANAGING DIRECTOR OPERATIONS
VICE PRESIDENT
SENIOR ASSISTANT VICE PRESIDENT
FIRST ASSISTANT VICE PRESIDENT
ASSISTANT VICE PRESIDENT
SINIOR PRINCIPAL OFFICER
PRINCIPAL OFFICER
SENIOR OFFICER
OFFICER
PROBATIONERY OFFICER
JUNIOR OFFICER
ASSISTANT OFFICER
OBJECTIVES OF DHAKA BANK LIMITED
The main objectives of the Dhaka Bank Limited are as follows:
To establish, maintain, carry on, transact, undertake and conduct all types of banking, financial, investment and trust business of in Bangladesh and abroad.
To form, establish and organize any bank, company, institutions or organization either singly and/or in joint collaboration of partnership with any individual company, financial institution, bank, organization or any government and or government agency for the purpose of carrying on banking, financial investment and trust business and/or any other business as provided hereafter.
To carry on any business relating to Wage Earner Scheme as may be allowed by Bangladesh Bank from time to time including maintaining of foreign currency accounts and any other matter related thereto.
To contract or negotiate all kinds of loan and/or assistance, private or public from any source, local or foreign, and to take all such steps as may be required to be complete such deals.
To form, organize assets, participate or aid in forming, promoting or organizing any company, bank, syndicate, consortium institute or any holding and subsidiary company in Bangladesh or abroad for the purpose of undertaking any banking financial investment and trust business.
To take part in the formation, management, supervision or control of business or operations of any company or undertaking and for that purpose to render technical managerial and administrative services and act as administrator, manager and secretary.
To purpose, or otherwise acquire, undertake, the whole or any part of or any interest in the business, goodwill, property, contract, agreement, right, private assets and liabilities of any other company bank corporation, partnership, body person or persons carrying on, or having ceased to carry on, any business which the company is authorized to carry on such terms and may be deemed expedient.
To encourage sponsor and facilitate participation of private capital in financial industrial or commercial investment, share and securities and in particular by providing finance in the form of long, medium or short term loans or share participation by way of subscription to the promoter shares, or underwriting supports or bridge finance loans and/or by any manner.
To amalgamate or reconstruct or recognize with any commercial bank, or body corporate or association in cooperation with any person, commercial bank or association.
To establish and open offices and branches to carry on all or any of the above business abroad and within the country provided prior permission is obtained from the Bangladesh Bank.
To establish provident fund, gratuity, pension, and other fund for the welfare and benefit of the employees and staffs, former or present and any matter related thereon.
To act as official liquidator and receiver.
To receive, borrow or raise money on deposit, loan or otherwise upon such terms as the Dhaka Bank may approve and to give guarantee and indemnity in respect of any debt or contract.
To appoint officials, staff, experts, advisers, consultants, auditors, Legal advisers and provide for their suitable remunerations.
To advance, deposit or lend money to or with such persons or bodies, corporate, unincorporated, statutory, govt. and/or its agencies on such terms as the Dhaka Bank may approve.
CAPITAL AND RESERVES
Dhaka Bank Limited has been consistently maintaining the 'Capital Adequacy Ratio', as prescribed by Bangladesh Bank. This has been made possible by a policy of building up both capital and reserves. It started with an Authorized and Paid-up Capital of Tk.1,000.00 million and Tk.276.00 million respectively in 1995. Authorized and Paid up Capital increased to Tk.6,000.00 million and Tk. 2,128 million respectively in 2009. In addition to Paid up Capital, the Bank has built up a strong reserve base over the years.
FUNCTIONS OF THE DHAKA BANK LIMITED
Dhaka Bank Limited performs all types of functions of a modern commercial bank, which generally includes:
Mobilization of savings of the people and safe keeping of all types of deposit account.
Making advances especially for productive activities and for the other commercial and socio-economic needs.
Providing banking services to common people through the branches.
Handling of export and import trade and foreign remittances and with special support to export activities.
Providing various information, guidance and suggestions for promotion of trade and industry keeping in view of the overall economic development of the country.
Industrial finance for both capital machinery and working capital and small transport.
Finance relating to constructions of both commercial and residential and also small business of self employed clients.
Finance of farming and non-farming activities to rural people including purchase of agricultural equipments.
Ensuing proper utilization of credit disbursed.
Market surveys before making any finance.
Monitoring and forecasting.
Developing marketing campaigns.
Finance for household durables.
Monitoring diversification of portfolio among different sectors.
Pricing and minimum size of transaction ship.
CUSTOMER SERVICES IN DHAKA BANK LIMITED
Like some other Banks Dhaka Bank Limited (DBL) has also some Services that it provides its Potential Customers. The Services of the Bank for its Customers are:
Corporate Banking Services:
Floating of Public Issues
Loan Syndication
Personal Banking Services:
Deposit Accounts
Current Account
Savings Account
Short Term Deposit Account
Fixed Deposit Account
Excel Account
Foreign Exchange Transactions
Consumer Credit Scheme
E-Cash 24 Hour Banking
Phone Banking
Branch Banking
Dhaka Bank Credit Card
Secured Overdraft
Personal Loan
Car Loan
Safe Deposit Lockers
Private Foreign Currency Accounts
Utility Bill Payments
International Trade & Foreign Exchange
Lease Financing
Capital Market Services
Banking System:
Dhaka bank uses FLEXCUBE software for their system.
FLEXCUBE is a multi-currency system, built on the powerful base of a flexible functional architecture. Its core service modules include:
- User-definable multi-currency General Ledger that supports unlimited levels for account consolidation and reporting. ;
- Customer Information System that captures all relevant customer information - the ready availability of critical information provides support for CRM, relationship marketing and cross-selling of products and services.;
- Management Information System providing comprehensive reports at several levels including customer, product, business segment, branch and bank-wide.;
- Risk Management with powerful on-line, centralized tracking of multi-currency customer limits across the customer's exposure.
- The Clearing module handles the clearing, cheque operations and related reports.;
- Other modules key to the management of an FI.
Expert System:
Dhaka Bank used expert system for in various parts but I found a problem for loan section. Such as:
The problem of the bank about the loan didn't give faster service as expert system.
The bank has difficult procedure to give loan.
The customer want take approval about loan easier and faster
The customers don't want exert effort to take loan from the bank.
I have Some Solution for that because:
This system give the advice for the loan
To give best service for customer
To easily get information about condition loan
This system can use employee of bank and customer to make faster procedure.
That System (Automated) is run by some condition Such As:
(With Some Assumption)
Rule 1:
IF AGE >=22
THEN A = OK
FIND SEALER
ELSE DISPLAY "{NAME } YOU ARE AGE IS ( {AGE } ) YOU CAN NOT TAKE HOME LONE"
A = NO;
! Rule#1 means if your age more than or equal 22 then the age is ok,if your age less than 22 then age is not ok,and display the message you are can not talk the home loan.!
Rule 2:
IF A = OK AND SEALER >=2500
THEN B=OK
FIND YEAR_JOB
ELSE DISPLAY "{NAME} YOU ARE MONTHLY INCOME IS ({SEALER} SR)
YOU CAN NOT TAKE HOME LONE"
B=NO;
Rule#2 if age is ok and the salary is greater than or equal 2500 then salary is ok, if salary is not ok then display message you are monthly income is salary you cannot take home loan
RULE 3:
IF A=OK AND B=OK AND YEAR_JOB >= 1
THEN
C=OK
LOAN=OK
FIND LOAN_N
ELSE DISPLAY "{NAME} YOU ARE WORKING IN THIS JOB LESS THAND ONE YEAR
YOU CAN NOT TAKE HOME LONE"
LOAN=NO
C=NO;
Rule#3 means if the age and salary is ok and the year of job more than or equal one year then the year of job is ok and loan is ok then display you are working in this job less than one year.
RULE 4:
IF
LOAN=OK AND LOAN_N>=25000 AND LOAN_N <=1000000
THEN D=OK
FIND LOAN_DURATION
ELSE DISPLAY "{NAME} YOU ARE WHANT HOME LOAN IS ( {LOAN_N } SR)
THIS LOAN YOU CAN NOT TAK BECAUSE IS NOT BANK RULES"
LOAN=NO
D=NO;
Rule#4 means if the loan is ok and the loan need is more than or equal 25000 and loan need less than or equal 10000000 then ok, then display you are want home loan is SR ,then loan you cannot talk because is not bank.
RULE 5:
IF LOAN_DURATION>=1 AND A=OK AND B=OK AND C=OK AND D=OK
THEN E=OK
LOAN=OK
ELSE E=NO
LOAN=NO
DISPLAY "{NAME} YOU ARE WHANT LOAN DURATION IS ({LOAN_DURATION})
THIS LOAN DURATION YOU CAN NOT TAK BECAUSE IS NOT BANK RULES";
Rule#5 means loan duration must be more than or equal one year then you duration is ok. If the duration of loan less than one you cannot talk the loan, and display message.
RULE 6:
IF A=OK AND B=OK AND C=OK AND D=OK AND E=OK
THEN
LOAN_DURATION_RATE= (LOAN_DURATION * 0.06)
N_OF_INSTALLMENTS=( LOAN_DURATION * 12)
TOTAL_INSTALLMENT_AMOUNT= (LOAN_N + (LOAN_N * LOAN_DURATION_RATE))
MONTHLY_INSTALLMENT_AMOUNT=( TOTAL_ INSTALLMENT_AMOUNT / N_OF_INSTALLMENTS)
DISPLAY " THIS HOME LOAN IS APPROVED FOR {NAME} FORM BANK AL-RAEE"
DISPLAY " THIS HOME LOAN AFTER SERVICE RATE = SR {TOTAL_INSTALLMENT_AMOUNT}"
DISPLAY " NUMBER OF INSTALLMENT {N_OF_INSTALLMENTS} MONTHS"
DISPLAY " MONTHLY INSTALLMENT AMOUNT = SR {MONTHLY_INSTALLMENT_AMOUNT} ";
##If your age and salary and year of job and loan_rate and loan_duration all equal ok then rule will be calculate.
The Final Job For That System Is:
ASK NAME: " WHAT IS YOUR NAME?";
ASK AGE: " HOW OLD ARE YOU {NAME}?";
ASK SEALER: " HOW MUCH {NAME} YOU MONTHLY INCOME?";
ASK YEAR_JOB: " HOW MONEY YEAR {NAME} YOU WORKING IN THIS JOB?";
ASK LOAN_N: " HOW MUCH {NAME} HOME LOAN YOU WANT?";
ASK LOAN_DURATION: " HOW LONG HOME LOAN DURATION BY YEAR {NAME} YOU WANT?";
Then Display the application form and take the loan.
Using this system management has reduced their time and clients are satisfied.
GDS System (Group Decision Support System):
GDSS means Group Decision Support System what are support for taking a decision. For using GDSS management can take any decision quickly. In this bank using Video Calling System for GDSS.
Dhaka bank has many branches in this country so in terms management has take some quick decision in front of management level such as new branch, new investment etc. in terms management level have to arrange meeting and they have to com same place at time. Using video calling system they have to arrange a meeting any time not present same place. All management and all managers can talk like face to face and discuss their problems. Its have many benefits such as:
Minimized transportation costs
Time
Money
Place
Process:
At first management level are decide a fixed time and then using their unique Id they logged in their chat session and open up their webcam and start their discussions. In Fig 1 is showed up to uses GDSS (Video calling)
Fig 1: GDDS (Video Calling)
Dhaka Bank Limited is a public commercial bank striving for excellence in terms of credit management, asset quality, profitability and efficiency. In spite of high increase in the non-performing loan portion in the portfolio, the bank is going ahead in style. It is recommended to improve the overall Credit Risk Management system, and then the bank will be able to gear up its growth. The bank also needs to upgrade its product and be more cautious while availing short term credit.
